I’m struggling to make a booking, what shall I do?

I’m struggling to make a booking, what shall I do?

We’re sorry to hear you’re encountering some problems when trying to book your table. If the date and time you’re trying to book is showing no availability, it’s likely that this particular dining slot is sold out. If it looks … Continued
Why do you need my card details?

Why do you need my card details?

In addition to reservations services, some of the restaurants we work with choose to use our Credit Card Guarantee system. This allows restaurants to charge ‘no-show’ fees to diners who do not honour bookings, or have not cancelled their booking … Continued
I didn’t get a booking confirmation email, what should I do?

I didn’t get a booking confirmation email, what should I do?

As long as your booking was completed correctly, your details have been sent to the restaurant. Take care to enter the correct email details at the time of booking. It’s possible you were sent a confirmation email that’s landed in … Continued
Can I amend my booking?

Can I amend my booking?

To make booking tables as simple and speedy as possible, we don’t currently offer the ability to amend the details of existing bookings. Simply cancel the booking you no longer need, and re-book with your updated details. Please note, we … Continued
Can I cancel my booking?

Can I cancel my booking?

You can cancel your booking at any time via the link in your confirmation email, or this page: http://www.bookatable.co.uk/cancelbookingpage Please remember that if you provided credit card details at the time of booking, the restaurant reserves the right to charge … Continued
The restaurant has called me asking for a deposit or to pay in advance

The restaurant has called me asking for a deposit or to pay in advance

For reservations where a deposit is required, we advise restaurants to display a message in their booking calendar, which makes it clear that payment will be requested prior to dining. Restaurants will sometimes choose to do this for particularly busy … Continued
I made a special request when booking, will it be honoured?

I made a special request when booking, will it be honoured?

As a third party booking site, we’re unable to influence how restaurants choose to act upon any special requests from diners. However, when diners make reservations via a restaurant’s booking calendar, all information associated with the booking is transferred to … Continued